Are you a recognized leader who knows how to manage a team and is familiar with claims adjustment? Read on! We’re looking for a Director of Claims to join our team. Under the supervision of the VP Operations & Compliance, the ideal candidate will be responsible for the claims department and will help our customers in the claims process with our various insurers.

Welcome to Fort!

Fort Insurance & Group Benefits is one of the largest independent general insurance brokers in Quebec. Join a team of professionals who are passionate about insurance, and who put collaboration first. A work environment where rigor is as important as fun, it’s right here!

Location and type of job

  • Office locations: either Westmount or Montreal
  • Permanent full-time position (35 hours) daytime, Monday to Friday

The experience we’re looking for:

  • You have a valid AMF license as a claims adjuster;
  • You have a minimum of 5 years’ experience as a claims adjuster;
  • You are passionate about customer service;
  • You have a good knowledge of personal and commercial insurance coverages and products;
  • You have good computer skills (Office Suite. An asset: TAM and/or Power Broker);
  • You are fluent in French and English, both written and spoken, as we work with international partners (customers, suppliers, etc.).

You’re our ideal enthusiast if:

  • You have good interpersonal and business skills;
  • You have a strong sense of leadership;
  • You have a facility for learning new software (TAM/Power broker);
  • You have excellent listening and communication skills. You’ve also mastered the art of negotiation!;
  • You’re motivated to provide outstanding customer service and build strong relationships with clients;
  • You have a keen sense of judgment and know how to prioritize your responsibilities;
  • You are accountable and reliable in the execution, speed and quality of your work;
  • You are flexible, adaptable, and have good problem-solving skills;
  • You like to collaborate and work as part of a team.

A glimpse of your daily life:
The Director of Claims manages a team responsible for claims in both personal lines and commercial lines. The Claims Department offers personalized support to assist customers during the claims process.

  • Establish and ensure compliance with policies and procedures by all team members and keep them informed of changes if applicable;
  • Conduct weekly follow-up meetings with each member of their team in order to accompany them and offer them the support necessary to achieve their objectives;
  • Train and supervise team members to promote the development of their technical skills and allow them to stay up to date;
  • Establish the required training needs;
  • Prepare performance evaluations and present them to the employee when the time comes;
  • Manage internal and external complaints in collaboration with management; listen, review in detail and advise/submit a decision;
  • Ensure that the cohesion of the group is maintained through listening and remain flexible to the necessary adjustments to optimize the performance of the team as a whole;
  • Attend networking events with industry, insurers and other suppliers in order to develop and maintain relationships with them.

The advantages of working at Fort:

  • A competitive group Insurance program (dental, glasses, etc.)
  • A continuing training and development program;
  • An accessible team of managers;
  • A work-life balance program (teleworking or flexible schedule possible, enhanced leave for personal reasons);
  • An employee recognition program (various bonuses and commissions, awards of the year, etc.);
  • A health and wellness program;
  • A retirement savings plan;
  • A discount on insurance;
  • A modern and dynamic work environment;
  • Access to a wide range of insurers;
  • Social and Professional activities.

Varies depending on candidate’s qualifications and experience.

In short: bring your passion, we’ll take care of the rest. We’re committed to doing everything we can to help you thrive in your daily life. What’s next? Send your application to . Only those selected will be contacted.



Spontaneous application

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